The boring bits, in plain English. If anything here is unclear, email us and we’ll explain it properly.
1. WHO YOU’RE BUYING FROM
NONSEZ is the trading name of:
MB Nematyta
Company code 306782422
Laisvės al. 110, LT-44253 Kaunas, Lithuania
hello@nonsez.com
Registered in the Register of Legal Entities of the Republic of Lithuania.
VAT: MB Nematyta is not registered for VAT, so no VAT is charged.
2. WHEN THESE TERMS APPLY
They apply when you buy anything from this shop. Placing an order means you’ve accepted them. The version live at the moment you order is the version that applies to your order.
We can change these terms, but changes never apply retroactively to orders already placed. You need to be 18 or over to order.
3. THE PRODUCTS
Every piece is made to order. Nothing sits pre-made on a shelf. That is not the same as personalised, and the difference matters for returns:
Collection pieces use designs we have already made. You pick a size and colour, we stitch it. These carry the full 14-day right to cancel (section 6).
Personalised orders are made to your specification — your text, name, date, photo, reference, or an add-on stitched to your brief. These are exempt from the 14-day right (section 6).
Product photos are as accurate as we can make them, but screens vary and thread colour can read differently in person. Embroidery is a physical process — very fine detail and very small text don’t survive it. If your idea is borderline, ask first and we’ll tell you straight.
4. ORDERING AND PRICES
Prices are in euros and shown on each product page. Shipping is added at checkout and shown in full before you pay. The price at the moment you confirm is the price that applies.
Your order is confirmed when payment clears and you get a confirmation email. From that moment the contract is in place.
For custom orders, what you build on screen is what gets stitched. You can cancel or change the order free of charge within 24 hours of placing it by emailing hello@nonsez.com. Production starts after those 24 hours. After that, no changes.
We can refuse or cancel an order if something is genuinely wrong — payment fails, the request is unlawful, we can’t physically stitch it, or it looks fraudulent. If we cancel, you get a full refund.
Goods remain our property until paid for in full. The designs stay ours.
5. DELIVERY
Production: collection pieces 3–5 working days. Custom 7–10 working days.
Shipping: Lithuania €3 · other EU countries €14.90. Free on orders over €90 within Lithuania and the EU. All orders tracked.
Delivery after dispatch: Lithuania 1–3 working days · EU 7–15, depending on the local post.
Peak periods run longer. For a gift with a date on it, order at least four weeks ahead.
Check the parcel when it arrives. If it’s damaged, tell us straight away with photos.
6. CHANGING YOUR MIND — 14 DAYS
Collection pieces: you have 14 days from the day it arrives to cancel, no reason needed. Email hello@nonsez.com. Send it back unworn, unwashed and with tags within 14 days of telling us. We refund everything you paid including standard outbound shipping, within 14 days of the piece arriving back or of you showing proof you posted it — whichever comes first.
Return postage is yours unless the piece was faulty or wrong. If you chose a pricier delivery option, we refund the standard rate, not the upgrade. You’re liable for any drop in value from handling beyond what’s needed to check the piece — trying it on is fine, wearing it out is not.
Personalised orders: no 14-day right to cancel, but you can cancel free of charge within 24 hours of ordering (section 4). The exception is Article 16(c) of the EU Consumer Rights Directive and Article 6.22810(3) of the Lithuanian Civil Code — goods made to your specification. A hoodie with someone else’s inside joke on it can’t be resold to anyone.
This doesn’t affect your rights if the piece is faulty (section 7). The 14-day right applies to consumers, not to business purchases.
7. IF SOMETHING’S WRONG WITH IT
If a piece turns up faulty, not as described, or the stitching fails through no fault of yours, tell us within two months of spotting it and we’ll repair it, replace it or refund it. We cover return postage. Custom pieces included. You have a legal guarantee of conformity under EU law.
Not covered: normal wear and tear, damage from misuse, or washing it hot after we told you not to. Care instructions are on every product page and in the care guide.
8. SENDING SOMETHING BACK
Contact us before sending anything back — hello@nonsez.com. We’ll confirm the address and make sure it’s expected.
9. INTELLECTUAL PROPERTY
Designs, photos, text and the site itself are ours. Don’t copy or resell them.
If you send us artwork, a logo or a photo for a custom order, you’re confirming you have the right to use it. We may refuse an order if the design infringes someone else’s trademark or copyright.
10. LIABILITY
We’re liable for what the law says we’re liable for. Nothing here reduces your statutory rights as a consumer.
We’re not liable for delays caused by things outside our control: postal strikes, courier failures, extreme weather, power or internet outages. We don’t guarantee the site runs without interruption.
11. YOUR DATA
See the Privacy Policy and Cookie Policy.
12. COMPLAINTS AND DISPUTES
Email hello@nonsez.com. We reply within 1–2 working days and respond to a formal complaint within 14 calendar days.
If we can’t sort it out, you can go to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), Vilniaus g. 25, LT-01402 Vilnius · tarnyba@vvtat.lt · www.vvtat.lt
The EU Online Dispute Resolution platform closed on 20 July 2025 and no longer accepts complaints.
These terms are governed by Lithuanian law.
Last updated: 12 October 2026.