Frequently Asked Questions
How long will my order take?
Ready-made collection pieces take 3–5 working days to produce. Make It Yours custom orders take 7–10 working days. Shipping time is additional and depends on your location.
What does shipping cost?
€3 within Lithuania, €14.90 to other EU countries. Free on orders over €90. All orders include tracking.
How long is delivery after dispatch?
Lithuania 1–3 working days, European Union 7–15 working days (depending on the local postal service).
Do I see it before production?
Make It Yours: yes. The mockup on screen shows exactly what gets stitched while you build it. What you see is what you get. Collection pieces use existing designs, so the product photos show what you get.
How big will the embroidery be?
On Make It Yours products, the mockup shows the exact size and placement on your piece while you build it. For collection designs, the product photos show the embroidery as it will look.
Can I add my own text?
Yes. Pick Word For Word or Three Things + A Line in Make It Yours. If you have something more specific in mind, write to hello@nonsez.com.
How do I choose a size?
Our hoodies and sweatshirts run true to size. Every product page has a size table in centimetres. Want a looser fit? Go one size up.
Will the embroidery fade?
No. Machine embroidery lasts longer than print. Wash cold and inside out. Everything else is in the care guide.
How can I pay?
By bank card through Stripe. The payment is encrypted and we never see your card number.
Do you ship internationally?
No, we only ship within the European Union. If you’re outside the EU and want something, email us and we’ll work it out.
Who is responsible for customs fees?
We only ship within the European Union, so there are no customs fees.
Can I change or cancel my order?
Yes, within 24 hours of placing it. We’ll cancel or change it free of charge, Make It Yours pieces included. After 24 hours we start stitching, so personalised pieces can no longer be changed or cancelled. Write to hello@nonsez.com. More in Shipping & Returns.
Full production, shipping and returns details: Shipping & Returns.