PRODUCTION TIME
Every piece is made to order. We start once payment clears and the 24-hour free cancellation window has passed.
Collection pieces — 3–5 working days.
Make It Yours (custom / personalised) — 7–10 working days.
Peak periods run longer. For a gift with a date on it, order at least four weeks ahead.
SHIPPING COSTS
We ship within the European Union only. If you are outside the EU and want something made, email us and we will work it out.
Lithuania — €3
Other EU countries — €14.90
Free on orders over €90 within Lithuania and the EU. Everything ships tracked.
DELIVERY TIMES
After dispatch, depending on the local postal service:
Lithuania — 1–3 working days
European Union — 7–15 working days
RETURNS
Collection pieces — 14 days, no reason needed
Email hello@nonsez.com within 14 days of it arriving and tell us you’re cancelling. Send it back unworn, unwashed and with tags within 14 days of telling us.
Full refund including standard outbound shipping, paid within 14 days of the piece arriving back — or of you showing proof you posted it, whichever comes first. Return postage is yours unless the piece arrived faulty or wrong.
Personalised orders — free cancellation within 24 hours
That’s anything made to your specification: your text, name, date, photo, reference, or an add-on stitched to your brief. You can cancel or change these free of charge within 24 hours of ordering. Just email hello@nonsez.com. After that we start stitching, so they can’t be cancelled or returned.
This is Article 16(c) of the EU Consumer Rights Directive — goods made to your spec. A piece with someone else’s inside joke on it can’t be resold to anyone.
IF IT ARRIVES FAULTY OR WRONG
Tell us within two months of spotting it, with photos, and we’ll repair it, replace it or refund it. Return postage is on us. Custom pieces included. You have a legal guarantee of conformity under EU law.
Covered: stitching faults, wrong item, wrong size sent, damage in transit, or a piece that doesn’t match what you ordered.
Not covered: normal wear and tear, damage from misuse, or washing it hot after we told you not to. Thread colour can read slightly differently on screen than in person — that’s normal, not a defect.
SENDING SOMETHING BACK
Contact us before sending anything back: hello@nonsez.com. We’ll confirm the address and make sure it’s expected.
Full legal detail is in the Terms & Conditions.