Introduction

Effective date: 12 October 2026

This Privacy Policy explains what personal data NONSEZ collects, why, who we share it with, how long we keep it and what rights you have under the General Data Protection Regulation (GDPR).

1. Who handles your data

Your personal data is controlled by MB Nematyta (trading as NONSEZ), company code 306782422, Laisvės al. 110, LT-44253 Kaunas, Lithuania. For anything data-related, email hello@nonsez.com.

2. Information we collect

  • Personal details: name, email address, delivery and billing address, phone number.
  • Order information: products purchased, payment method, delivery details.
  • Personalisation: the text you type, the symbols you pick and any notes you add to an order.
  • Messages and requests: what you send us through the contact and custom request forms or by email.
  • Reviews: your name, email, review text and photo. Only the name, text and photo are published, never the email.
  • Technical data: IP address, browser type, device information.
  • Cookies and usage data: see section 6 and the Cookie Policy.

3. How we use your information

  • To process, make and deliver your orders.
  • To reply to your messages and custom requests.
  • To send one reminder about an unfinished checkout, if you entered your email and did not opt out.
  • To publish your review, if you agreed to it.
  • To improve the website, with your consent to statistics cookies.
  • To meet legal obligations, such as tax and accounting.

4. Legal basis

  • Contract: processing and delivering your order and replying about it.
  • Consent: statistics and marketing cookies, publishing a review with a photo. You can withdraw consent at any time.
  • Legitimate interest: replying to enquiries, a checkout reminder, protecting the site from spam and preventing payment fraud.
  • Legal obligation: keeping accounting records.

5. Marketing emails

We don’t send a newsletter at the moment. If you enter your email at checkout but don’t finish the order, we may send one reminder about your cart. You can opt out by clicking “No thanks” in that field or by emailing hello@nonsez.com.

6. Cookies

We use necessary cookies to keep the shop working, for example to remember your cart. Statistics (Google Analytics) and marketing (Meta Pixel) cookies are used only with your consent. Details and settings are in the Cookie Policy.

7. Who we share data with

We share personal data only with the providers we need to run the shop:

  • Stripe: payments and fraud prevention. We never see your full card number.
  • Hostinger: website hosting and email.
  • Lietuvos paštas (LP Express), Omniva and other carriers for EU deliveries: name, phone, email and delivery address or parcel locker.
  • Google Analytics: website statistics, only with your consent.
  • Meta (Meta Pixel): ad measurement, only with your consent.
  • Cloudflare Turnstile: protecting forms from spam.
  • Google Fonts: loading the fonts used on the site.

Stripe, Google, Meta and Cloudflare may process data outside the EEA, for example in the US. In those cases the European Commission’s Standard Contractual Clauses or the EU–US Data Privacy Framework apply.

8. How long we keep it

  • Orders and accounting records: 10 years, as Lithuanian accounting law requires.
  • Account data: while your account is active or until you ask us to delete it.
  • Messages and requests: 2 years after the last email.
  • Reviews: until you withdraw consent.
  • Cookies: as listed in the Cookie Policy.

When data is no longer needed, it is securely deleted or anonymised.

9. User accounts

If you create an account, we store your account details and order history so you can see past orders. You can update your details when logged in or ask us to delete the account at hello@nonsez.com.

10. Your rights

If you are in the EU/EEA, you have the right to:

  • access the personal data we hold about you;
  • have it corrected or deleted;
  • restrict or object to certain processing;
  • receive your data in a portable format;
  • withdraw consent where processing is based on consent.

To use any of these rights, email hello@nonsez.com. We reply within one month.

11. Do Not Track

We do not currently change how we handle data in response to Do Not Track (DNT) signals from browsers.

12. Complaints

If you think we handle your data wrongly, you can complain to the State Data Protection Inspectorate of Lithuania (L. Sapiegos g. 17, LT-10312 Vilnius, ada@ada.lt, vdai.lrv.lt) or to the data protection authority in your country.

13. Policy updates

We may update this policy from time to time. Changes are posted on this page with a new effective date. For significant changes, we will also let you know by email or with a notice on the website.

14. Contact

For any questions about this policy or to use your rights, email hello@nonsez.com.

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